Privacy Policy — Rooter ER Plumbing

This Privacy Policy explains how Rooter ER & Plumbing Inc. (“we,” “us,” or “our”) collects, uses, and protects information when you visit https://rooterer.com or contact us. By using our website, you agree to this policy.

Information we collect

Information you give us — when you call, text, or submit our callback form, we collect details such as your name, phone number, city, and a description of your plumbing issue.
Automatic information — like most websites, we use analytics (Google Analytics 4) that may collect non-identifying data such as pages viewed, approximate location, device and browser type, and how you found us. This helps us understand and improve the site.
Cookies — analytics tools may set cookies in your browser. You can disable cookies in your browser settings; some features may not work as well.

How we use your information

To respond to your request and provide plumbing services
To contact you about your inquiry, scheduling, or follow-up
To improve our website, services, and customer experience
To meet legal and regulatory obligations

How we share your information

We do not sell your personal information. We only share it with service providers that help us operate (for example, analytics or form/hosting providers) and when required by law. These providers are expected to protect your information and use it only for the services they provide to us.

Data retention & security

We keep your information only as long as needed to serve you and meet legal requirements, and we take reasonable steps to protect it. No method of transmission over the internet is 100% secure, but we work to safeguard your data.

Your choices

You may ask us to access, correct, or delete the personal information you've provided, or opt out of follow-up messages, by contacting us using the details below. California residents may have additional rights under the CCPA/CPRA.

Children's privacy

Our website is not directed to children under 13, and we do not knowingly collect information from them.

Changes to this policy

We may update this policy from time to time. The “last updated” date above reflects the latest version.

Contact us

Questions about this policy? Call (714) 587-5801.

This policy is provided as a general template and is not legal advice. Have it reviewed by a qualified attorney before relying on it, especially regarding California privacy law.